FREQUENTLY ASKED QUESTIONS

How do I schedule an appointment?

Call TOCA at 602-277-6211.
Press option 2 (if you know your Physician's name).
Press option 3 (if you do not know your Physician's name or to verify an appointment).
New patient? (Please have your insurance card and primary care physician name and number available).
If you need a referral, you will need to obtain one prior to your appointment.

How can I reach my physician if I have more questions or problems?

Emergent and Urgent problems, please call TOCA's Triage nurse at 602-512-8455, weekdays between 8:00 am and 4:30 pm.
Non-emergent medical matters, please call or e-mail the physician's nursing staff. (See Contact Us )
Messages are checked daily M-F, excluding holidays.
Calls will be returned by the following business day.
Please turn OFF your caller ID blocking so we can call you back.

If I am referred to another physician what do I need to do?

If you need a referral, it will be your responsibility to obtain one prior to your appointment.
Obtain any previous X-Rays, MRI's, CT, Operative Reports and any notes from previous Physicians to take with you to your next doctor's appointment. If you are seeing another TOCA physician, then you will only need to take your MRI films.

How long will it take to get the tests or treatment scheduled and/or authorized?

Please allow 7-10 working days for your tests or procedures to be scheduled. (MRI, bone scan, physical therapy, etc).
Schedule your follow up appointment as soon as you know the date of your test.
If you had films taken such as an MRI, please HAND CARRY the films to your appointment.
If we have not contacted you in 7-10 days to schedule your test or procedure, please call the appropriate referral coordinator for your physician. (See Contact Us )

If I need Surgery, what do I need to do?

Your physician will send paperwork to the surgery scheduler after a decision for surgery is made.
If you need medical clearance prior to surgery, the physician's medical assistant will instruct you in how to get the tests you need done.
If you don't need medical clearance tests done or your medical clearance is complete, the surgery scheduler will call you to discuss your timeline for surgery and set up a pre-op appointment if ordered by your physician.
If you have not heard from the surgery scheduler within 1 week and do not need medical clearance, please contact the surgery scheduler via phone or e-mail, for your physician. (See Contact Us )
The surgery scheduler will get authorization from your insurance plan.
Once the surgery date is set, the surgery scheduler will mail pre-op instructions to you.
If your surgery is covered under an industrial claim, prior approval is required before a surgery date can be established.

If I need my X-Rays, how do I get them?

Please call the office where the x-rays were taken 1 week prior to the date you need them and leave a message.
Glendale 602-512-8626
Phoenix 602-512-8466
Scottsdale 602-512-8613
Tempe 602-512-8603

If I need a copy of my Medical Records, how do I get them?

How do I request medication refills if necessary?

Prescription refills are formulated Monday through Friday ONLY, during business hours. Monday through Thursday from 8:30 a.m. to 5 p.m. and Fridays from 8 a.m. to 3:30 p.m. If you call after hours, the on call TOCA physician will not refill your prescription.
Expect up to 24 hours before your prescription is ready. Have your pharmacy FAX the order to 602-266-9425. Please request refills 5-7 days before you run out of medication.
Please confirm with your pharmacy that the order has been placed prior to picking it up.

Who do I call for billing related questions?